Monday, July 11, 2011


I've been complaining for a while about a busted bike rack at the grocery store near me.  I tried the city of Cambridge, and then the customer service person at the store, without any luck.  The bike racks were always full, and having a pole, without its ring was a real wasted opportunity.
Finally, about a month ago they put up "comment online" signs everywhere at this store,  and so I did.

Not only did I get a nice email from the general manager promising to follow up,  but yesterday when I was there:

Ta-Da!  Back in action and doing double duty for customers!
Hey it's a small victory, but a victory nonetheless.


  1. " racks were always full."

    Hmm, if the car park isn't always full, a clever general manager might be led to realize it is time he can increase store traffic with added bike parking.

  2. Just felt like guessing where: Star Market in Central Square?

  3. Yep, Central/ Kendall Star.
    Steve, I've been trying to make this argument at Trader Joe's, which has a really good bike rack that is always full, and an awful wheelbender type which is never used. I made the argument that they could fit probably 20 bikes in the space that one car takes up, and that it could be seasonal, they could move it out of a car spot in the fall if they found it wasn't being filled.

  4. All right! Congratulations on the bike parking victory! I had one recently as well:

  5. I've yet to have to lock my bike anywhere, because I'm paranoid and also no where I need to go has a bike rack (so far). Very irritating!